INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?
    This is an excellent question, and we take it very seriously.
     High-Fidelity Replication: We go to great lengths to ensure that the product you receive is a very close match to the images on our website. We use high-resolution photography and accurate color calibration to represent our products as truthfully as possible.
    Craftsmanship Variations: Please note that because our products are hand-finished and involve meticulous craftsmanship, there might be very slight, natural variations in details like subtle makeup application or skin tone blending. These minor differences are what make each piece unique and are not considered defects.
    Material Authenticity: We guarantee that the material quality, structural integrity, and overall aesthetic will be consistent with what is displayed online.
Where can I view my sales receipt?

You can easily access your receipt in two ways: 1) Log in to your account, navigate to "Order History," select the relevant order, and click "Download Receipt" to get the electronic version. 2) A copy of the receipt will also be sent to your registered email address immediately after your order is confirmed.

How can I return an item?
   We want you to be completely satisfied with your purchase. To ensure a fair and hygienic experience for all our customers, we have a straightforward return policy.
Eligibility for Returns:
    Unused & Unopened: The item must be in its original, sealed packaging and show no signs of use.
    Original Condition: All original tags and protective covers must be intact.
    Time Frame: Return requests must be initiated within 14 days of you receiving the item.
The Most Important Policy (For Everyone's Safety):
     For the health, safety, and privacy of our entire customer community, we cannot accept returns of any products that have been used, opened, or are not in their original sealed condition. This is a strict, non-negotiable policy to ensure the utmost standards of hygiene and quality for everyone.
How to Initiate a Return:
     Contact our customer service team at [nineclockcww@gamil.com] with your order number.
    We will guide you through the process and, if your item is eligible, provide you with a Return Authorization Number and the return address.
Once we receive and inspect the eligible item, we will process your refund to the original payment method within 5-7 business days.
We Appreciate Your Understanding:
     We strictly enforce this policy to protect all of our valued customers. Thank you for helping us maintain a safe and trusted environment for everyone.
Will you restock items indicated as “out of stock?”
     We often do! High-demand items are frequently restocked.
     The best way to know: The most reliable way to receive notifications is to enter your email address on the page, and you will be the first to know when it reappears in our inventory.
Limited Editions: Please be aware that some of our products are limited editions and may not be restocked once sold out. We recommend following our social media and subscribing to our newsletter for announcements on new collections and restock schedules.
    Contact Us for Details: If you have a specific item in mind, feel free to contact our customer service team. They may be able to provide you with an estimated restock date if one is planned.
Where can I ship my order?

We currently offer shipping to most countries/regions, including all EU member states, the US, Canada, Australia, and Singapore. Remote areas may have additional shipping fees or limited delivery service. Please check the "Shipping Destinations" section at checkout to confirm if your location is eligible before placing an or

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